Create IT Training Docs That Users Can Easily Find

Outcome is the only IT Training knowledge base that helps you create and organize IT training docs that are keyword searchable and contextual

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Ready to leave Word docs behind?

It was a good run, but Word training guides are now a thing of the past. Your employees need job aids, checklists, and training guides they can easily find in a searchable knowledge base and quickly reference in the context of their job. Word and SharePoint can do a lot of things, but they can't do that.

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Step 1: Knowledge Base

Create a centralized knowledge base that's organized. Your employees can browse one place to find answers to their questions, or reference a job aid for a quick reminder.
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Step 2: Keyword Search

Your users can search the knowledge base using keywords. Instead of hunting for docs all over Dropbox or SharePoint, they can type in a keyword and get what they need.
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Step 3: Contextual Help

You can suggest help articles to your users based on the web page they are on. If users are in your CRM, recommend training docs related to your CRM. Works for any web app.
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Onboard > Train > Support

About 90% of what employees learn during training will be forgotten after a week. That's why Outcome integrates training and onboarding with a support system—so that employees can be reminded what to do when they are about to do it.

You can put contextual how-to guides and checklists right next to the screens where employees are doing their work so they can more easily implement what they have learned. 

Frustrated by your (lack of a) knowledge base?

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When documentation and help materials are scattered and disorganized, your training resources go unused and everyone is frustrated. 

Outcome replaces SharePoint, Dropbox, or any other archaic repository you are using to organize your training docs. Outcome also replaces Word and PowerPoint with a better authoring tool.

Outcome helps you create and organize all of your content into a centralized location, making it simple for your employees to find how-to guides and training materials (so they can do their job right).

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Reports

Stop Guessing What's Working

Make important training decisions about what areas need more emphasis and what areas are well understood. Data gives you the information you need to make better training decisions and validate your resources are providing value to your organization.

You can see which employees are using your resources, and use that data to compare how well those employees are performing. You can also see which help resources are viewed most so you can determine whether you should create more resources on that topic (or focus on something else).

Sign up for a demonstration

Sign up for a free demonstration, and we'll schedule 30 minutes to show you how Outcome could work in your organization.
How does Outcome work?

Outcome is a cloud solution that works over the internet. When you sign up to use Outcome, you will have an account to manage all of your resources, add existing resources (e.g. Word, links to Chatter files), a web editor to create new resources, and reports for viewer analytics.

Your employees will download the Chrome Outcome browser extension, and it is through the browser extension that they will be able to search, browse, and view your help and training materials. Because Outcome uses a browser extension, you can apply contextual help to any website your employees use during the workday.

The Outcome browser extension currently only works in Chrome, with plans to create an extension for Safari and Firefox.
© 2019 Blue Mango Learning Systems, LLC